Grievance Redressal Policy

Ensuring transparent and efficient resolution of your concerns

AHAM INNOVATIONS PRIVATE LIMITED

("Company," "we," "our," or "us")

Effective Date: 01-06-2025
Last Updated: 01-06-2025

1. Introduction

This Grievance Redressal Policy ("Policy") outlines the procedure for receiving, acknowledging, and resolving complaints from users, hosts, agencies, and other stakeholders of the TikTac Live platform ("Platform").

This Policy is issued in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules 2021") and applicable Indian laws.

2. Objective

The objective of this Policy is to:

  • Provide a transparent mechanism for handling grievances.
  • Ensure compliance with Indian legal requirements.
  • Safeguard user rights and promote responsible usage of the Platform.

3. Appointment of Grievance Officer

As per IT Rules 2021, the Company has appointed a Grievance Officer:

Name:Manmohan Sharma
Email:contact.TikTac@gmail.com
Contact:+91 810 0406 298
Address:Jagat Bandhu Apartment, 61 North Garagachha, Panchasayar, Kolkata – 700094, West Bengal, India.

4. Types of Complaints Covered

Grievances may include, but are not limited to:

Inappropriate, obscene, or illegal content.
Harassment, abuse, or hate speech.
Fake accounts, impersonation, or identity theft.
Payment, payout, or recharge disputes.
Data privacy violations.
Any other issues affecting user safety or rights.

5. Complaint Procedure

(a) Submission

Complaints can be submitted:

Via Email

To the Grievance Officer

In-App Support

Through the support system

The complaint must include:

User ID / Host ID
Description of the issue
Supporting evidence (if any)

(b) Acknowledgement

All complaints will be acknowledged within 72 hours.

(c) Resolution

Complaints will be resolved within 15 business days from the date of receipt.

In case of complex disputes, the complainant will be informed about the extended resolution timeline.

6. Escalation

If a complaint is not resolved satisfactorily, the user may escalate it to:

The Nodal Officer (if applicable under IT Rules 2021).
The relevant Government/Regulatory authority as per Indian law.

7. User Responsibility

Users must:

  • Provide complete and accurate information when filing a complaint.
  • Not misuse the grievance system by filing false or malicious complaints.

8. Confidentiality

All complaints and user data shall be treated with strict confidentiality and used only for grievance resolution purposes.

9. Review & Updates

This Policy shall be reviewed periodically and may be updated in compliance with changes in law or Company practices.

Grievance Officer Disclosure

(IT Rules 2021 Compliant)

Grievance Officer

Name:Manmohan Sharma
Email:contact.TikTac@gmail.com
Phone:+91 810 0406 298
Address:Jagat Bandhu Apartment, 61 North Garagachha, Panchasayar, Kolkata - 700094, West Bengal, India